Once you’ve made your decision, the process for returning your vehicle starts approximately three months prior to your lease maturity date and should include the following steps:
We encourage you to have your vehicle pre-inspection completed between 45 and 90 days prior to your maturity date.
Prior to returning your leased vehicle, schedule your complimentary pre-inspection with our inspection partner OPENLANE Inspections (independent third party). Register your MBFS account online here to book your inspection directly or call Mercedes-Benz Financial Services Lease Maturity department at 1-866-202-6969 for further assistance.
Flexible and convenient, you choose the time and location that works for you.
Upon completion of your pre-inspection, review your report online. You may contact Mercedes-Benz Financial Services Lease Maturity department at 1-866-202-6969 to discuss any questions regarding your report. You may also contact us to understand your options for repairs, replacement items and the costs for any excess wear and tear.
We recommend that the repairs be performed at an authorized Mercedes-Benz dealer or body shop to ensure the highest quality and to avoid any unexpected charges if repairs do not meet our standards.
Contact us to schedule your vehicle return appointment.
Before returning your vehicle, be sure to detach your vehicle from your Mercedes me connect account to allow for a smoother transition into your new Mercedes-Benz. Your original dealer can help with this.
Upon vehicle return, you will be provided with a Vehicle Return Receipt. In most cases, you will also be provided with a Vehicle Condition Summary and a Lease-End Statement. If your complimentary pre-inspection was not performed prior to return, or if your vehicle’s condition has changed since the pre-inspection was conducted, a Vehicle Condition Summary and a Lease-End Statement may not be available, and a final third-party inspection may be needed to determine your final kilometrage and any excess wear and tear.
In the event you have not received the Lease End Statement at the time of return, you will receive a Lease-End Statement in the mail, or you can access this statement online if you have already registered your account through the MBFS Customer Portal. This statement will detail any charges or fees for damages, kilometre overages or excess wear and tear, as well as any other outstanding payments, late charges or other charges and any other credits you may be owed. Remember that completing your pre-inspection will help identify any chargeable issues early, so you can take any necessary steps to avoid them, if possible.